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Peet's Coffee & Tea: Products & Services

If you expect a little more from your coffee than a weak brew made from instant granules, then Peet’s Coffee & Tea have plenty to offer. Not only do they offer a wide selection of rich flavored and high quality blends of coffee, they also offer an array of teas form across the globe. Their products surpass the average person’s expectations of the beverages that they would generally experience at home. Furthermore, their product range runs to equipment and gifts for friends and family. The extensive product range that Peet’s Coffee & Tea have to offer includes:

In addition to the products that are available from Peet’s Coffee & Tea, there are a number of useful services. These include:

The extensive information about the products on the website allows customers to make an informed decision based on their personal preferences. The website is easy to navigate with clear images and product descriptions.

Peet's Coffee & Tea: Company Background

Peet’s Coffee & Tea is not just an Internet business. In fact, there are almost 200 stores across the US. There are stores located in California, Colorado, Illinois, Washington, Oregon and Massachusetts. Peet’s was originally established in 1966 by Alfred Peet. He opened his first store in Berkeley, California. He had grown up in the coffee trade after being born in Holland. His aim was to introduce the quality and taste of European coffees to America when he moved there after the Second World War. Peet had a strong influence on the coffee and tea industry in Americas, even supplying the founders of Starbucks with coffee in their first few years of trade. As the number of Peet’s stores have increased across America, so has its following.

There are three possible ways to contact Peet’s Coffee & Tea. The first is by writing to the mailing address. The address given for this is PO Box 12509, Berkeley, CA 94712-3509. The second option is to telephone their customer service line. Residents of the US and Canada can ring 800-999-2132. Residents of Mexico or countries other than the US and Canada are asked to call 510-594-2950. The final option is to contact them by email. The email address is

Peet's Coffee & Tea: Customer Feedback & Reviews

There are many reviews available for Peet’s Coffee & Tea from across the Internet. Evidence suggests that the overall opinion of Peet’s Coffee & Tea is excellent. People are happy with the products and the service that they have received. The one criticism that customers have made is that the products are on the pricey side. However, the majority of people are happy to pay these prices because they feel that the quality of the products warrants the price that is paid. One customer who is pleased with both the products and services that they have received at Peet’s Coffee & Tea has written on the review page at

“I have begged Peets to open a shop near our home. Their coffee, though expensive, is unbeatable, fresh, wonderful. Make sure to follow their brewing instructions. The site is great. If you like spending money on good wine, you'll have no problem spending the money for this coffee.”

Further excellent reviews can be found at These include reviews of both the Internet side of Peet’s Coffee & Tea business and the physical stores. Some examples of these reviews include the following:

“My favorite Peets coffees are Major D and the Anniversary Blend.  Major D rocks my world!  This is a coffee blend that Mr. Peet named for a friend of his.  It is for me the quintessential Peets coffee blend!  A true classic!”

“Dark, but not burnt. Strong, but not caustic. I'm a lifelong light-medium roast feller. Cream and 2 sugars. That's my drinking profile so you can put my comments into perspective.  If you're not really paying attention and tasting the different varieties, you might want to look elsewhere. The flavors are deep, balanced and understated. If you're just jonzing for a coffee fix, the best parts may be passing you by. Adding cream and sugar really makes it difficult to appreciate the flavors. Fatapple's restaurant brews up an amazing Peet's coffee.  All of the drinks made here are really good and the mixed drinks aren't sugar bombs like at Charfucks.”

Peet's Coffee & Tea: Business Credibility & Trustworthiness

Peet’s Coffee & Tea does not have BBB accreditation. This is because Peet’s Coffee & Tea are under no obligation to seek accreditation from BBB. There is also no rating for Peet’s Coffee & Tea. However, it is worth noting that they do not have any complaints on file for Peet’s Coffee & Tea. Just because Peet’s Coffee & Tea do not have BBB accreditation does not mean that they are not a credible business. The following factors contribute to Peet’s Coffee & Tea being a credible business:

  • This is a well established company that has been in business for 46 years.
  • They have expanded to 6 states across the US.
  • They supply many other coffee stores.
  • Peet’s Coffee & Tea have had a significant amount of press coverage.
Peet's Coffee & Tea: Website Popularity & Google Ranking

Google PageRank have given Peet’s Coffee & Tea a page rank of 6 out of 10. estimate that there were 40,128 unique visitors in the month of September 2012.  They have given Peet’s a page rank of 44,061.  In comparison to four other sites that sell similar products, Peet’s Coffee & Tea is ranked in fourth position.  Starbucks is in first position and Stumptown Coffee. have given Peet’s Coffee & Tea a global page rank of 95,554 and  a US page rank of 18,370.  Peet’s Coffee & Tea is a popular site in the US, Mexico and India.  In addition to the traffic statistics, give demographic information about Peet’s Coffee & Tea.  They say that the typical customers are females aged between 55 and 64 who have some college education.  

Peet's Coffee & Tea: Social Media Presence

Peet's Coffee & Tea make excellent use of social media as a promotional tool for the marketing of their business.  Peet’s Coffee & Tea Facebook page has 184,945 likes and 1,684 people are talking about this page.  Their Facebook page is used to promote their products, tell customers about any promotions and also to connect with their customers.  Peet’s Coffee & Tea Facebook page is usually updated every day.  Peet’s Coffee & Tea also use Twitter to promote products, connect with their customers and inform people about promotions and discounts.  They currently have 14,774 followers on Twitter.  The final way that Peet’s Coffee & Tea use social media to connect with their customers and market their business is their own blog. This is updated on a less regular basis than their Facebook and Twitter pages.  However, the blog features some really interesting articles about their products.

Peet's Coffee & Tea: Website Security & Safety

Testing completed by Google Safebrowsing Diagnostics on Peet’s Coffee & Tea reveals that this is a safe site that does not host malicious software.  Peet’s Coffee & Tea do not download or install malicious software without the users consent or knowledge and they do not act as an intermediary for the infection of other sites.  Also, Peet’s Coffee & Tea display a certificate that verifies that they  use SSL encryption technology to ensure that any personal or financial information that is provided by customers is safe and secure.

Peet's Coffee & Tea: Pricing & Packages

In comparisons to some other sites that sell similar products, Peet’s Coffee & Tea would generally be considered to be quite expensive. However, customers seem to accept that the prices reflect the superior quality of the product. Some examples of the prices at Peet’s Coffee & Tea are:

  • Signature blend coffees- there are 11 of these specialty blends to choose from and they are all priced per pound (lb). The cheapest is the ‘House Blend’ at $12.50. The most expensive is ‘Arabian Mocha-Java at $16.95.
  • Rare teas- there are 8 rare and unusual teas to choose from and some of these are sold exclusively online. The most expensive rare tea is Nilgiri Gold that costs $19.95 per 1.5 oz pkg.
  • Coffee grinders-5 different coffee grinders are available. These are priced between $20 and $299.

Other points about the pricing at Peet's Coffee & Tea include:

  • By signing up to Peetniks® you can make savings on both the products and the shipping.
  • Free membership to delivery services that can be cancelled at any time.
  • Regular promotions and savings.
  • Customers who sign up to the email newsletter will get both news and special offers.
Peet's Coffee & Tea: Shipping Rates & Policies

To ensure that the products remain fresh, Peet’s Coffee & Tea ship their products the same day that they are ordered.  Peet’s Coffee & Tea operate a flat rate shipping rate system and there is a full table that outlines the costs on their websites.  The cost of shipping is dependant upon where the goods are being delivered to and whether you are having them shipped by standard ground delivery, second day air delivery or next day air delivery.  By signing up to Peetniks®, you will automatically save 50%.  An example of the price of shipping is for standard ground shipping.  This costs $6 to Canada, $8 to the rest of the US and $10 for Alaska and Hawaii.  Peet's Coffee & Tea do ship internationally and you can select your country from the drop down menu on the shipping and billing information pages.  Peet's Coffee & Tea also offer a multiple shipping option.

Peet's Coffee & Tea: Payment Methods Accepted

The payment options for purchasing goods from Peet’s Coffee & Tea is quite limited.  You can pay by Visa, MasterCard, American Express or Discover.  Other options include paying with a Peet’s gift card, electronic gift cards or coupons.  At this time other payment options, such as PayPal or EbillMe, are not available.  To purchase goods from the physical stores, additional payment options are available.  You select your preferred payment option during checkout.  You can either create an account and your information will be saved or you can checkout as a guest if you wish.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

Peet's Coffee & Tea: Returns, Refunds & Exchange Policy

Peet’s Coffee & Tea want their customers to be happy.  Therefore, you can return your order for a refund within 60 days of the purchase dateif you are not entirely satisfied with it.  They ask that you contact customer service before returning an item.  They do not refund shipping and handling fees and if you return an item without speaking to customer service first, you may also be liable to pay return shipping costs.  In some instances you will not receive a refund until Peet’s Coffee & Tea have received the returned item.  In these cases, Peet’s Coffee & Tea will organize to pick up the items.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             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I just started buying Peet\'s coffee a couple of months ago. It is really good and I won\'t buy another brand. Recommended and buzzed up.

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Get Free Shipping On Orders $40 Or More @ Peet's Coffee & Tea
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